If I didn’t know any better, I would have to say that Verizon was trying to buy me off today instead of trying to resolve the problem that I had with them to begin with them. They threw everything at me to include one year of free movies, but I had to turn them all down. The lady finally said to me “none of this is going to get you to drop your complaint, is it?”
The problem with the customer support was that they were unsympathetic to the reason I made the complaint in the first place. And when I asked to know what the resolution might be, she explained that I was not privy to that information because it was privileged company information. She assured me, however, that the training that their supervisors receive once they are reprimanded, would fix the problem.
There is one problem with accepting that they are going to discipline one of there own on blind faith. That problem is that you never really know if they were really disciplined or not. I asked for a formal apology instead and was told that they could not issue a written apology. The only thing she wanted to do was give me free STUFF on behalf of Verizon.
I am a realist and know that it probably won’t be any better at Brighthouse, but at least it’s a clean start with a company that is going to give me the best deal to switch.
So Verizon is going to get the Jackass of the Week Award, again! If you have had a similar experience with, or know someone who has had a similar experience with Verizon, send them my way so we can try and give them the award a few more times.
Jackass of the Week 